After more than 35 years in the travel business, Ed Mass has seen the industry go through a lot of changes. According to him, “The travel agency of the future has cutting edge technology, strong online presence, relevant marketing, customer retention programs and a network of successful vacation planners,” he said. “Expedia CruiseShipCenters is leading the way in all of these areas, which is why we chose to use their systems and strategies to grow our business with,” Ed added.
Anchors Away and Classic Cruise and Vacations follow in the footsteps of Cruises International and Just Cruises and Vacations, who also joined the Expedia CruiseshipCenters family this year. The new additions bring Expedia CruiseShipCenters’ franchise network to a total of 127 locations in North America who all benefit from the company’s recognizable brand, economical marketing programs and multi-million dollar CruiseDesk technology.
Paul Podwika, Owner of Classic Cruise and Vacations, is also extremely optimistic about his decision to join the award-winning franchise team. “I chose Expedia CruiseShipCenters because their marketing, technology and host agency model allows me to grow my business in ways that weren’t possible before,” says Paul. “My agents reap the benefits as well, each receiving their own personal website and CruiseDesk login, which allows them to run their business from their home, the office, or anywhere in the world,” he added.
CruiseDesk, Expedia CruiseShipCenters’ industry-renowned customer relationship management technology, is an integrated tool set which allows agents to manage their research, bookings, marketing and contact database, all through one online system. Both Anchors Away and Classic Cruise and Vacations plan to leverage the power of CruiseDesk to build out their teams of travel agents both locally and throughout the US.