News

For Immediate Release

Expedia CruiseShipCenters Agent Wins Contest Grand Prize
Dedication to Training Pays Off With a Free Princess Cruise

Nadine Cardon of Expedia CruiseShipCenters, Terwillegar in Edmonton, Alberta, Canada has won the grand prize in the Princess Cruises and Cunard Line OneSource Answers Scavenger Hunt contest. As the winner, Cardon will enjoy a seven-day cruise aboard Emerald Princess this summer to the sparkling waters of the Caribbean roundtrip from Ft. Lauderdale.

To participate in the interactive hunt, agents searched for answers to a variety of detailed questions about Princess and Cunard using the companies’ OneSource Answers tool. The contest gave agents much greater familiarity with this extensive online information source, which provides access to the same information database used by the lines’ own customer service representatives. Agents who completed the scavenger hunt quizzes were entered into drawings for weekly prizes as well as the grand prize cruise to celebrate Princess’ return to summer Caribbean cruising.

“Congratulations to Nadine and all the agents who participated in this scavenger hunt,” said Jan Swartz, executive vice president of sales, marketing and customer service for Princess Cruises and Cunard Line. “We know many agents are making much more use of OneSource Answers now that they’ve become familiar with this rich resource.”

OneSource Answers is a detailed information resource giving agents a variety of answers about the Princess and Cunard products. The user-friendly section gives agents access to the same search engine used by the lines’ customer service agents to answer questions so they can provide timely and accurate information to their clients.

Many Expedia CruiseShipCenters agents are brushing up on their product knowledge in preparation for the company's annual Princess Cruises 1 Day Sale, which brought in a record $14.9 Million in bookings last year.